The journal Interdisciplinary Social Research is an academic journals online that aims to provide dissemination of original research papers and reviews of related existing literature that emphasizes the complex interactions between different branches of social sciences. In this regard, the journal aims to enhance unique perspectives from professionals of various disciplines to address emerging multifaceted issues that affect global societies.
The interlibrary loan (ILL) service significantly enhances access to information resources by bridging gaps in institutional organizations. This study investigates the promotion of ILL services at Zayed University Library, United Arab Emirates, through social media platforms such as Instagram and YouTube. Employing a structured questionnaire, the research assessed the awareness, utilization, and satisfaction levels of Faculty, staff, and students regarding ILL services. Preliminary findings revealed limited awareness among users, with social media emerging as a potential marketing tool to increase engagement. The study highlights the strategic use of social media to foster awareness, strengthen service delivery, and improve user satisfaction. Recommendations are provided for leveraging social media to enhance ILL services, ensuring accessibility and efficiency within academic libraries. Interlibrary loan (ILL) is a great service increases user access to library resources. So, to improve this service and increase user satisfaction, Zayed University Library supported of collaboration among the Interlibrary Loan.
Interlibrary Loan, (ILL), Academic library, Documents delivery, Documents sharing, social media