Multidimensional Research Insight is an international scholarly journal of social sciences which provides wide, excellent cross-disciplinary research papers. It aims at increasing the generation of new self-integration knowledge with an emphasis on interdisciplinary research which harnesses interests cut across discipline to find solutions to local and global amplifications. The published journal is intended to enhance the probability of domain spanning and allow researchers to focus on the discovery of the connections on one field and others, and provide the overviews which are not partial.
User satisfaction has often been used to measure IS success; it depends on system quality and the organization. This systematic review discussed the dimensions influencing user satisfaction with IS and covered system quality, users’ characteristics, and organizational and context factors. A literature review was performed to select papers from the Web of Science and SCOPUS, and 14 articles were included in the review. These criteria were followed in line with the PRISMA guidelines that guide the process. The study shows that system reliability, user adaptability, management support, and industry and technological environment impact IS satisfaction. The review findings suggest that organizations must enhance system quality and involve end users in critical IS decisions while matching systems to industrial demands and evaluating technological progress to achieve better IS satisfaction.
Information System. User Satisfaction, PRISMA, Organizational Influence, Contextual Factors